Shipping policy

Shipping Across India

At RAЯRA, every order is carefully packed and dispatched to ensure it reaches you in perfect condition. We work with trusted courier partners to deliver your order as quickly and safely as possible.

Order Processing

  • All prepaid and COD orders are processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festive seasons, sales, or promotional events, processing times may be slightly longer due to higher order volumes.

Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping on eligible orders as displayed at checkout.
  • Any applicable shipping charges (if any) will be clearly shown before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking link via SMS, WhatsApp, or email so you can monitor your shipment in real time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us.

Please ensure your shipping address and contact details are accurate before placing your order.

Packaging

Every RAЯRA order is securely packed to protect your garment throughout transit while minimizing unnecessary packaging wherever possible.

Delays

While we strive to deliver every order within the estimated timeline, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Extreme weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Courier operational delays

RAЯRA is not responsible for delays caused by third-party logistics partners or events beyond our reasonable control.

Damaged or Incorrect Orders

If you receive:

  • a damaged package,
  • an incorrect product, or
  • an item with a manufacturing defect,

please contact our customer support within 48 hours of delivery with your order number and clear photographs of the issue. Our team will review your request and provide an appropriate resolution.

Sustainable Shopping

At RAЯRA, we believe in conscious fashion. By reducing unnecessary transportation and packaging, we aim to lower our environmental impact while delivering premium-quality garments directly to you.

Thank you for supporting sustainable fashion and choosing RAЯRA.